Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ebloomin8@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ebloomin8@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ebloomin8@gmail.com.
RETURNS
Will offer 14 day return policy
Thoughtfully Priced, Artfully Made
At Elissa Bloom Home, our rugs are more than decor—they're statement pieces designed to bring joy, personality, and comfort into your space. Each one is crafted from 100% New Zealand wool, with exceptional attention to detail and artistry.
Our pricing is intentionally rounded, reflecting the quality of the materials, craftsmanship and care that goes into every design. We believe in transparency and simplicity—no confusing numbers, no gimmicks—just honest pricing that honors the value of craftsmanship and creativity.
We want you to love your rug as much as we loved creating it. That’s why we offer a 14-day return policy—if it doesn’t spark joy or feel like the right fit for your home, you can return
- Return Requirements: Ensure the item is well-packaged and in its original condition to qualify for a refund.
- Return Shipping: Please note, return shipping, restocking, and repacking costs are the customer’s responsibility and will be deducted from your refund.
Once our team inspects your item, we’ll notify you about the refund status.